Preamble
These General Conditions of Sale (GTC) govern all sales made on the site https://electric-candle.shop/ , property of:
By validating an order on electric-candle.shop, you accept these CGVs without reservation.
Article 1 - General principles
These GTCs define the rights and obligations of the parties in the context of sales made via the site electric-candle.shop.
They prevail on all other conditions, unless expressly agreed in writing between the parties.
These CGVs can be modified at any time by the seller.
The applicable GTC are those in force at the time of the order and accessible on the site electric-candle.shop.
Article 2 - Products and services
The site electric-candle.shop proposes for sale products {Product category}.
These products are offered within the limits of available stocks.
Each product is described with precision (characteristics, prices, etc.), and the photographs are non -contractual.
In the event of unavailability of the product after placing the order, the buyer will be informed and will be able to request a refund or an exchange.
Article 3 - Price
All prices of the products are indicated in {currency} and include VAT in force.
The delivery costs are not included in the price displayed and are indicated before the validation of the order.
The seller reserves the right to modify prices at any time, but the products will be invoiced on the basis of the prices in force at the time of the order, subject to availability.
Article 4 - Order
The buyer can place an order directly on the site via an online form. To validate an order, the buyer must:
The order is considered to be accepted and final after confirmation by email and collection of payment. In the event of an error in the information provided by the buyer, the seller cannot be held responsible for the impossibility of delivering the product.
Article 5 - Payment
The buyer undertakes to pay the entire amount of the order during validation.
The means of payment accepted are:
{List of means of payment accepted: Paypal, bank card, etc.}
Payment is secure thanks to the encryption technologies in force.
In the event of non-payment, the order will be canceled, and the product will not be shipped.
Article 6 - Delivery
1. Delivery terms
The products ordered are delivered to the address indicated by the buyer when ordering, subject to accuracy. Deliveries are made only in {geographic zones served} via the services of {delivery provider}.
2. Delivery times
3. Delivery costs
The delivery costs are {free/paid} and will be specified before the validation of the order.
4. Delivery problems
In the event of delay or delivery problem, the buyer must report the incident within a reasonable time to the address {Customer service email address}. If a package is damaged upon receipt, the buyer must refuse delivery and immediately inform customer service.
Article 7 - Right of withdrawal and returns
1. Right of withdrawal (return order)
The buyer has a period of {number of days} days from receipt of his order to exercise his right of withdrawal without having to justify a reason. The products must be returned to their original state, with their packaging and accessories.
The return costs are borne by the buyer, except in the event of a defective or incorrect product.
2. Refund (reimbursement period after receipt of the return)
After receipt and verification of the returned products, the seller will reimburse within a period of {number of days} days following the receipt of returned items.
The refund will be made via the payment method used when ordering.
Article 8 - Responsibility
The seller cannot be held responsible for damage resulting from improper use of the purchased product.
In case of doubt about the correct use of a product, the buyer is invited to contact customer service.
The seller is not responsible for delays or impossibilities to deliver in the event of force majeure.
Article 9 - Protection of personal data
The personal data collected during the order is processed in accordance with the GDPR.
They are used only for order management and are only shared with third parties for the execution of the order (carriers, payment services).
The buyer has the right to access, rectify and delete his personal data by contacting {Customer service email address}.
Article 10 - Intellectual Property
All elements of the site electric-candle.shop, whether visual or sound, are protected by copyright, brands or patents. Any total or partial reproduction of the site without express authorization is strictly prohibited.
Article 11 - Mediation and settlement of disputes
In the event of a dispute, the buyer can contact Customer Service to {Customer Service E-mail address} to try to find an amicable solution. In the absence of an amicable resolution, the buyer has the possibility of using a consumption mediator or any alternative mode of dispute settlement.
Article 12 - Act applicable
These GTCs are subject to the legislation {from the country}. In the event of a dispute, the competent court will be that of the courts {from the country}.
Date of the last update on the legal page: 2024-09-28